Big Enough to Deliver — Local Enough to Care
We're a family-owned Newcastle business with the scale and equipment to tackle any job — and the heart of a local team that still knows your name. For over 35 years, we've shown up for our community in the moments that matter most: after a flood, before a settlement, when the kids' allergies flare up, or simply when it's time for a fresh, healthy home. That's not just what we do — it's who we are.
Our Core Services
Four specialist divisions covering everything from routine cleaning to emergency restoration.
Restoration Services
24/7 emergency response for water, fire, mould and structural damage — backed by IICRC-certified technicians and insurance-ready reporting.
Consultancy & Buyers Agent Services
Expert guidance on flooring selection and independent insurance claim advice — helping you make the right decisions with confidence.
End of Lease Specialists
End-to-End Bond Cleaning, Carpet Cleaning & Pest Control Management
Moving out shouldn't mean coordinating three different contractors. Our End of Lease Specialists manage the entire bond return process — deep bond cleaning, truck-mounted carpet extraction and licensed pest control with certificate — all from a single, trusted provider. One quote, one visit, one team. We work against the real estate bond checklist to ensure every surface, every room and every lease requirement is met, so you get your full bond back without the stress.
Deep Bond Cleaning
Comprehensive deep cleaning of every surface, every room and every detail — designed to satisfy the strictest real estate bond inspection.
End of Lease Carpet Cleaning
Professional truck-mounted hot water extraction carpet cleaning specifically designed for end of lease bond returns.
End of Lease Pest Control
Professional pest control treatment with certificate — satisfying real estate lease requirements for flea and general pest treatment.
What Is Included, and What Is Quoted Separately
We cover cleaning, pest control, restoration and advisory work — four different scopes under one business, each with its own inclusions. This is the boundary of each one, stated plainly.
Cleaning & surface care
- Carpet, rugs, upholstery, mattresses and leather
- Tile, grout, hard floors, ovens and coolrooms
- End of lease and pre-sale presentation cleans
Quoted separately: Repairs to flooring or structure, and any item needing a licensed trade — scoped under restoration instead.
Pest control
- General internal and external pest spray with a 6-month internal warranty
- Termite and pre-purchase inspections with written reports
- Scheduled commercial pest programs
Quoted separately: Termite treatments, fumigation and rodent programs are quoted after inspection, not included in a general spray.
Restoration & emergency
- 24/7 make-safe, water extraction, structural drying and moisture monitoring
- Fire, smoke and mould remediation with contents handling
- Insurance-ready reporting, photographs and moisture logs
Quoted separately: Reinstatement works — building repair, demolition, waste removal and flooring supply and installation — are quoted as a separate line within the same claim.
Consultancy & buyers agency
- Independent advice on carpet, rug and hard flooring selection
- Independent insurance claim advisory and scope review
Quoted separately: This is advisory work only; the products and installation it recommends are quoted separately.
Not sure which one your job falls under? Describe it in the quote request or call 02 4954 2600 — every job is scoped and priced in writing before work starts, and nothing outside that written scope is billed.
How Our Pricing Works
Cleaning and restoration are priced on measured quantity, not on a package you cannot see into. Here is exactly how a Custom Dry figure is built, what every quote includes, and the fixed prices we publish up front — so you can estimate your job before you call 02 4954 2600.
1. We measure the job
Carpet and hard floors are priced per square metre, seating per seat, carpets and rugs per item. We measure rather than guess, so the quote matches the work.
2. You choose the service level
Each surface has defined levels — for example Standard, Maintenance, Natural Stone or Deluxe restoration on tile. The level sets the number of steps and the price.
3. You set the frequency
Once-off, or scheduled visits per year. Ongoing contracts carry a term discount, so the same work costs less per visit than a single ad hoc booking.
Fixed prices published up front
- Duo Bundle — 2 services in one visit
- $50 voucher
- Triple Bundle — 3 services in one visit
- $100 voucher
- Quad Bundle — 4 services in one visit
- $150 voucher
- Full Package — 5 services in one visit
- $300 voucher
- Pest follow-up attendance (ants and German cockroaches)
- $165 each
- Referral saving for a new client on their first service
- $20 off
- Quote, measurement and on-site assessment
- Free
Measured work — carpet, hard floors, upholstery, pest treatments and restoration — is quoted on the day from your own measurements, because a 40 m² apartment and a 400 m² site cannot carry the same rate.
Included in every quote
- Pre-vacuuming, pre-treatment and spot and stain treatment on every job
- Truck-mounted hot water extraction and air movers for faster drying
- Deodorising, grooming and a written record of products used
- All figures quoted inclusive of GST, with no additions after the fact
- Written quote issued before any work begins — the quote itself is free
- Insurance-ready reporting and photographs on restoration work
Why Choose Us
Trusted by over 10,000 customers across the Hunter Region — here's what sets us apart.
100% Satisfaction Guarantee
Your Happiness Is Our Priority
Trained & Accredited
IICRC Certified Technicians
Industry Leading Equipment
Truck-Mounted Power & Technology
35+ Years Family Owned
Newcastle's Trusted Local Team
On Time & Reliable
Old-Fashioned Service Values
Fully Licenced & Insured
Complete Protection & Peace of Mind
Background Checked
Police & Working With Children Cleared
Continuous Improvement
Feedback Driven. Always Evolving.
Most Comprehensive Cleaning Services
On The Market Today
Wide Range of Services
One Team. Complete Coverage.
What Our Customers Say
Trusted by thousands of households and businesses across the Hunter Region.
Our rating is Google only. The stories below are customer testimonials collected by us — read all 52 Google reviews.
"Absolutely incredible service! The team arrived on time, were professional and my carpets look brand new. I've tried other companies before but Custom Dry is on a completely different level. Will never go anywhere else."
Sarah M.
Newcastle
1 / 12
Local Experts. Regional Reach.
Always Here When You Need Us.
Resources, Insights & Savings
Dive deeper into our knowledge hub, read expert advice, and discover how bundling saves you more.
Resource Centre
Carpet care guides, stain first-aid checklists, carpet type guides and calculators to help you make informed decisions about keeping your carpets clean, healthy and looking their best.
Blog & Insights
Expert advice and how-to guides from our technicians — covering carpet cleaning methods, stain removal, allergen control and carpet care tips to help you maintain your carpets between professional visits.
Bundle & Save
Bundle multiple full eligible services in a single visit and save automatically — up to $300 off with our Full Package. Eligible services include Carpet Cleaning, Lounge Upholstery, Mattress Cleaning, Tile & Hard Floor, and Pest Control General Spray. Each service must meet its minimum full-service requirement, and all services must be booked and completed on the same visit to qualify. No codes required.
Frequently Asked Questions
16 common questions answered — everything from service areas and drying times to insurance and bundling.
Tap To Explore
Service areas, resources & common questions