
About Our Restoration Services
We provide 24/7 emergency response and full-scope restoration for water, fire, smoke and mould damage — from emergency mitigation through to structural drying and complete reinstatement. Our IICRC-certified technicians follow S500 (water) and S520 (mould) standards, with thermal imaging, moisture mapping and daily drying logs. We work directly with your insurer and loss adjuster, providing detailed, independent reports accepted by all major Australian insurers — one team from first response to final handover.
Problems We Solve
Everyday issues our technicians are trained to diagnose and resolve.
Water Damage & Flooding
Burst pipes, storm flooding and overflows that saturate floors, walls and contents within minutes.
Fire & Smoke Damage
Soot, smoke residue and odour that penetrate every surface and require specialist cleaning and deodorising.
Mould Growth
Mould colonising walls, ceilings and contents after water damage or prolonged dampness.
Saturated Structures
Wet plaster, timber and insulation that require controlled drying to prevent warping, swelling and mould.
Insurance Claim Complexity
Complex insurance claims requiring detailed scope, documentation and independent assessment reports.
Damaged Contents
Water- or fire-damaged furniture, carpets and belongings that need assessment, cleaning or disposal.
Explore Our Restoration Services
Three dedicated restoration categories delivered by IICRC-certified technicians — explore each one below.
Why Choose Us
Trusted by over 10,000 customers across the Hunter Region — here's what sets us apart.
100% Satisfaction Guarantee
Your Happiness Is Our Priority
Trained & Accredited
IICRC Certified Technicians
Industry Leading Equipment
Truck-Mounted Power & Technology
35+ Years Family Owned
Newcastle's Trusted Local Team
On Time & Reliable
Old-Fashioned Service Values
Fully Licenced & Insured
Complete Protection & Peace of Mind
Background Checked
Police & Working With Children Cleared
Continuous Improvement
Feedback Driven. Always Evolving.
Most Comprehensive Cleaning Services
On The Market Today
Wide Range of Services
One Team. Complete Coverage.
Restoration Specific Advantages
What makes us the right choice for your specific needs.
24/7 Rapid Response
On Site Within 2 Hours Of Your Call
IICRC S500 & S520
Certified Water & Mould Standards
Thermal Imaging & Mapping
Precision Moisture Detection & Drying Logs
Insurance Claim Ready
Reports Accepted By All Major Insurers
Full Reinstatement
From Emergency Response To Final Rebuild
What Our Customers Say
Trusted by thousands of households and businesses across the Hunter Region.
"Absolutely incredible service! The team arrived on time, were professional and my carpets look brand new. I've tried other companies before but Custom Dry is on a completely different level. Will never go anywhere else."
Sarah M.
Newcastle
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Restoration Resources, Insights & Savings
Dive deeper into our restoration knowledge hub, read expert advice, and discover how bundling your services saves you more.

Restoration Resource Centre
Emergency preparedness guides, damage mitigation checklists and insurance claim resources to help you act fast and protect your property when disaster strikes.

Restoration Blog & Insights
Expert advice from our IICRC-certified restoration technicians — covering emergency response, structural drying, mould prevention and navigating insurance claims with confidence.

Bundle & Save on Services
Bundle multiple eligible services in a single visit and save automatically — up to $300 off with our Full Package. Eligible services include Carpet Cleaning, Lounge Upholstery, Mattress Cleaning, Tile & Hard Floor, and Pest Control General Spray. All services must be booked and completed on the same visit to qualify. No codes required.
Frequently Asked Restoration Questions
6 common questions about our restoration services — from emergency response and drying to insurance and mould remediation.
Explore Our Other Service Hubs
One team, a complete range of specialist services — discover what else we can do for your home or business.



