Stop Secondary Damage
Act in the First 24 Hours
Water damage worsens by the hour. Within 24 hours mould can begin, within 48 hours it can colonise, and saturated timber and plaster begin to swell and buckle. Fast professional extraction and drying is the single biggest factor in limiting loss and cost.
Extraction to Hand-Back
The Restoration Process
1
Safety & assessment
Isolate hazards, identify the water category and trace the moisture path.
2
Water extraction
Remove the bulk water fast — the heavier the extraction, the shorter the drying.
3
Structural drying
Dehumidifiers and air movers bring moisture to safe levels, monitored daily.
4
Cleaning & sanitising
Affected surfaces are treated to prevent mould and odour.
5
Repair & hand-back
Reinstate flooring, skirting and finishes once drying is confirmed.
Health Risk Determines Approach
Understanding Water Categories
| Category | Source | Action |
|---|---|---|
| Clean | Rain, burst pipe | Extract & dry |
| Grey | Appliance, sink | Extract, sanitise & dry |
| Black | Sewage, floodwater | Remove porous materials, deep sanitise |