Independent Consultancy & Buyers Agent Services in Newcastle & the Hunter
Flooring Selection, Insurance Claim Advice & Buyers Agency — On Your Side
Unbiased expert advice and representation for flooring selection and insurance claims — acting in your best interests across Newcastle, Lake Macquarie, Maitland, Hunter Valley, Port Stephens & the Central Coast.
Big Enough to Deliver — Local Enough to Care
We're a family-owned Newcastle business with the scale and equipment to tackle any job — and the heart of a local team that still knows your name. For over 35 years, we've shown up for our community in the moments that matter most: after a flood, before a settlement, when the kids' allergies flare up, or simply when it's time for a fresh, healthy home. That's not just what we do — it's who we are.
Independent Advice & Representation
Four dedicated consultancy services delivered by independent experts — explore each one below.
Independent Guidance For Every Property Decision
From a single flooring selection to a complex insurance claim, we act in your best interests with honest, independent advice.
Residential Customers
Homeowners, renovators and property investors. Independent flooring selection advice and insurance claim advocacy — acting in your best interests, not the retailer's, so you get the right product at the right price.
- Home renovations
- New build flooring selection
- Property investors & landlords
- Insurance claim advocacy
Commercial Customers
Commercial tenants, strata and facility managers. Independent scope-of-works and cost advice for insurance claims and flooring reinstatement across your portfolio — with compliance documentation and project management.
- Commercial fit-outs
- Strata & facility management
- Insurance claim advisory
- Portfolio flooring specification
Why Choose Us
Trusted by over 10,000 customers across the Hunter Region — here's what sets us apart.
100% Satisfaction Guarantee
Your Happiness Is Our Priority
Trained & Accredited
IICRC Certified Technicians
Industry Leading Equipment
Truck-Mounted Power & Technology
35+ Years Family Owned
Newcastle's Trusted Local Team
On Time & Reliable
Old-Fashioned Service Values
Fully Licenced & Insured
Complete Protection & Peace of Mind
Background Checked
Police & Working With Children Cleared
Continuous Improvement
Feedback Driven. Always Evolving.
Most Comprehensive Cleaning Services
On The Market Today
Wide Range of Services
One Team. Complete Coverage.
What Our Customers Say
Trusted by thousands of households and businesses across the Hunter Region.
"Absolutely incredible service! The team arrived on time, were professional and my carpets look brand new. I've tried other companies before but Custom Dry is on a completely different level. Will never go anywhere else."
Sarah M.
Newcastle
1 / 12
Local Experts. Regional Reach.
Always Here When You Need Us.
Consultancy Resources, Insights & Savings
Dive deeper into our consultancy knowledge hub, read expert advice, and discover how bundling your services saves you more.

Consultancy Resource Centre
Independent flooring selection guides, insurance claim advisory resources and buyers agency insights to help you make informed, confident property decisions.

Consultancy Blog & Insights
Expert advice on flooring selection, insurance claim advocacy and property investment — independent guidance with your best interests at heart, not the retailer's.

Bundle & Save on Services
Bundle multiple eligible services in a single visit and save automatically — up to $300 off with our Full Package. Eligible services include Carpet Cleaning, Lounge Upholstery, Mattress Cleaning, Tile & Hard Floor, and Pest Control General Spray. All services must be booked and completed on the same visit to qualify. No codes required.
Frequently Asked Consultancy Questions
10 common questions about our consultancy and buyers agency services — from independence and fees to insurance claims.
More Service Categories to Explore
We're more than a single service — discover our full range of specialist divisions.



