Thanks for Your Quote Request — Here's More About Us
We've sent through your quote. To help you decide with confidence, here's everything you need to know about our company, our services, our equipment and why thousands of Hunter Region homes and businesses trust Custom Dry.
How to Proceed
Review Your Quote
Check the pricing and service details we have sent. Everything is itemised so there are no surprises.
Ask Us Anything
Have questions about the quote, the process or timing? Call us on 02 4954 2600 — we are happy to help.
Accept & Book
Ready to go ahead? Confirm your booking and we will lock in a time that suits you and arrive on time.
Big Enough to Deliver — Local Enough to Care
We're a family-owned Newcastle business with the scale and equipment to tackle any job — and the heart of a local team that still knows your name. For over 35 years, we've shown up for our community in the moments that matter most: after a flood, before a settlement, when the kids' allergies flare up, or simply when it's time for a fresh, healthy home. That's not just what we do — it's who we are.
Four Brands, One Promise
One family of specialist businesses serving Newcastle, the Hunter Valley and Central Coast — with the same commitment to quality, care and results.
Custom Dry Cleaning & Restoration
Carpet, upholstery, tile & hard floor cleaning plus water, fire and mould restoration.
Universal Pest Control
Termite inspections, general pest treatments and specialised pest management.
Clean Dry Restore
Insurance restoration, structural drying and full property recovery services.
Newcastle Rug Wash
Specialist rug cleaning, from delicate Persian fibres to everyday area rugs.
We Stand Behind Every Job — 100% Guaranteed
Your satisfaction is the whole point. We do not consider a job finished until you are completely happy with the result. That is our promise, and it has been for over 35 years.
- If you are not 100% happy with the result, we will re-clean the area free of charge.
- If you are still not satisfied, we will refund the cost of that service — no arguments.
- Every job is backed by our 35-year reputation in the Hunter Region.
Service Brochures & Packages
Browse our full range of service packages — each with transparent pricing, detailed process steps and exactly what is included, so you know precisely what you are paying for.
Why Choose Us
Trusted by over 10,000 customers across the Hunter Region — here's what sets us apart.
100% Satisfaction Guarantee
Your Happiness Is Our Priority
Trained & Accredited
IICRC Certified Technicians
Industry Leading Equipment
Truck-Mounted Power & Technology
35+ Years Family Owned
Newcastle's Trusted Local Team
On Time & Reliable
Old-Fashioned Service Values
Fully Licenced & Insured
Complete Protection & Peace of Mind
Background Checked
Police & Working With Children Cleared
Continuous Improvement
Feedback Driven. Always Evolving.
Most Comprehensive Cleaning Services
On The Market Today
Wide Range of Services
One Team. Complete Coverage.
The Sapphire Scientific APEX 570 Truck-Mounted System
The gold standard in professional carpet cleaning technology. Our truck-mounted system delivers more suction, hotter water and faster drying than portable or inferior units — for a deeper, longer-lasting clean that protects your investment.
20x More Suction
Than portable or inferior truck-mounted units.
Faster Drying
Powerful extraction means carpets dry faster.
Deeper, Healthier Clean
Hotter water and stronger recovery remove more contaminants.
Payment Options
We make paying simple and stress-free. Choose the option that suits you best — no deposit required on standard bookings.
Cash
Pay your technician directly on the day of service.
EFTPOS & Credit Card
Visa, Mastercard and EFTPOS accepted on-site. Surcharge-free.
Bank Transfer
Direct deposit for residential and commercial accounts. Invoice provided.
Invoice on Account
Available for strata, real estate, insurance and commercial clients.
Buy Now, Pay Later
Interest-free payment plans available on qualifying services
Afterpay
Split into 4 interest-free instalments. Pay your first instalment upfront, the rest fortnightly.
Zip Pay
Buy now, pay later with a flexible Zip account. Interest-free up to $1,000 credit limit.
Certegy Ezi-Pay
Spread the cost over 6 or 12 months interest-free. No deposit required for approved customers.
How our payments work
Pay After Service
You only pay once the job is done and you are 100% happy.
Not All Cleaners Are Created Equal
Every week we are called out to fix jobs that went wrong. Before you book any cleaner, know the warning signs of cut-price operators who cost you more in the long run.
Bait & Switch Pricing
A low advertised price hooks you in, then "extras" are added on arrival. You end up paying far more than the quoted rate for a job that was never going to be done properly.
Poor, Underpowered Equipment
Cheap portable machines or worn-out truck mounts cannot generate the heat, pressure or vacuum to lift soil and contaminants. The result is a surface-only clean that re-soils quickly.
Rushed, Corner-Cutting Jobs
Operators paid per job race through your home in under an hour. Pre-spray is skipped, agitation is non-existent and rinse passes are cut short to get to the next booking.
Poor, Short-Lived Results
Without proper extraction, detergent residue and soil are left deep in the fibre. Carpets look dull within days and stains reappear as the residue attracts fresh dirt.
No Insurance or Liability Cover
If an uninsured operator damages your carpet, flooring or belongings, you carry the cost. Reputable firms hold public liability cover — many cheap operators do not.
No Licences or Accreditation
Untrained, unaccredited technicians use the wrong chemistry for your fibre type, risking permanent damage, colour loss and warranty voiding on your carpet or upholstery.
Unreliable, Unaccountable Operators
No-shows, unanswered calls and no written guarantee. When something goes wrong, there is no one to call and no recourse — the operator has moved on to the next job.
Furniture & Carpet Damage
Careless handling leaves bleached patches, fibre damage, over-wet backing and rust stains on furniture. Without proper technique and protectors, your carpets and upholstery can be ruined in a single visit.
No Satisfaction Guarantee
Cut-price operators take payment and leave. No written guarantee, no come-back policy and no recourse if you are unhappy — once they are gone, you are on your own.
“It's not a cheap price if you have to do it twice!”
Custom Dry is the difference.
Fully licensed, insured and accredited technicians. Industry-leading truck-mounted equipment. Written satisfaction guarantee. We do it once, and we do it right — or we come back and fix it.
Resource Centre & Tools
Guides, checklists, calculators and tools to help you make informed decisions about your home or business.
Guides, Articles & Downloads
Expert knowledge you can use right now
Carpet Care Guide
How to extend the life of your carpets between professional cleans. Includes stain first-aid tips.
Read MoreInsurance Claim Checklist
Step-by-step checklist to help you document and lodge water, fire or mould damage claims accurately.
Read MoreUnderstanding Mould in Your Home
When mould is cosmetic vs structural — what to do, what not to touch, and when to call a professional.
Read MoreTermite Prevention Tips
Practical steps homeowners can take to reduce termite risk — landscaping, moisture control & more.
Read MoreWater Damage: First 24 Hours
What to do (and what NOT to do) in the first 24 hours after a flood or water leak to minimise damage.
Read MoreCapability Statement
Download our full capability statement outlining all services, accreditations and coverage areas.
DownloadCalculators & Tools
Estimate, plan and save with our free tools
Calculators provide estimates only. Final pricing confirmed via on-site or virtual quote.